ICT based Aftercare: November 2023

Topic-Conflict resolution

objectives:

To be able to define conflict
Identify causes of conflict
learn the conflict resolution skills

1. What is conflict?

-Direct opposition or a clash or disagreement between two people.

https://www.youtube.com/watch?v=bNucbFMPKSw&pp=ygUQd2hhdCBpcyBjb25mbGljdA%3D%3D

a. Conflicts are experienced at:

home
work
social recreation

Interpersonal conflict is a fact of life, as long as you have people dealing with people, conflicts can arise from almost anywhere from organizations or workplace to personal relationships.

https://www.youtube.com/watch?v=xUi51t-BQx0&pp=ygUXIGludGVycGVyc29uYWwgY29uZmxpY3Q%3D

b. conflicts as a part of your daily life are normal as long as you manage it or deal with it positively:

2. Causes of conflict

Personal
Relational

a. personal

insult
criticism
clash of interest, values, actions opinions and directions
and personal characteristics

b. Relational

breach of loyalty
breach of confidence
betrayal
lack of respect
poor communication

https://www.youtube.com/watch?v=djdHPMZN8gM&pp=ygUSY2F1c2VzIG9mIGNvbmZsaWN0

3. strategies for dealing with conflicts

a. compete or fight:

-This is the classic win/lose situation where the strength and power of one person wins the conflict.

-It has its place but anyone using it needs to be aware that it will create a loser and it will lead to bad feeling among themselves.

b. collaboration:

-This is the ideal outcome, a win/win situation.

-However it requires effort of time from those involved to work through difficulties and find a way to solve the problem that is agreeable to all.

c. Compromise or Negotiation:

- This is likely to result in a better result than win/lose situation but its not quite win/win.

-both parties here give up something in favor of an agreed mid point solution.

d. Denial or Avoidance:

-This is where everyone pretends there is no problem.

-It is helpful if those in conflict needs time to 'cool down'.

-It cannot be used if the conflict wont just die down.

-It will create a lose/lose situation since there will still be bad feeling emerging out of it.

-It will create the feelings of I'm not ok, you're not ok.

d. Smoothing over the problem:

-On the surface harmony is maintained but underneath there's still conflict.

- Its similar to the situations above, except that one person is probably OK with this smoothing while the other remains in conflict creating a win/lose situation again.

-It can work where preserving a relationship is more important than dealing with the conflict right now.

-But its not useful if others feel the need to deal with the situation.